Money back Guarantee

To apply for the IAMS 100% Money Back Guarantee you will need to complete the following steps:

Step 1:

Enter your details in the fields below, read the terms and conditions and press submit.

Step 2:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Step 3:

To make your payment as swiftly as possible you will need to do the following:

  1. Send your name, address and a 15+ word statement stating why you did not like the product to the email address below
  2. Scan a valid, itemised and original till receipt to the email below
  3. Along with these details please also supply the reference number from your on-line application (you should have received this via email)

Send to spectrumpet@eu.spectrumbrands.com
Without all of these items, refunds cannot be made.

Step 4:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Complaint details

Please find the code on the back of pack

Personal information

Salutation

Submit

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