Money Back Guarantee

To apply for the IAMS 100% Money Back Guarantee you will need to complete the following steps:

Step 1:
Enter your details in the fields below, read the terms and conditions and press submit

Step 2:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this

Step 3:

To make your payment as swiftly as possible you will need to email the following 4 items –

  1. Your name, address and a 15+ word statement stating why you did not like the product.
  2. Valid, itemised and original till receipt.
  3. The barcode of the product you are claiming a refund. You will need to cut this off the back of the bag and photograph it as we may request to see it
  4. The reference number from your on-line application.

To the following address

Without all of these items refunds cannot be made.

Step 4:

Once we receive these items we will process your payment. A cheque will be posted to you within 28 working days.

Fields marked with an asterisk * must be completed.

Please enter your month and year of birth:

Please read and accept the Terms & conditions:

Please tell us why you were dissatisfied:*

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Frequently Asked Questions | Terms & Conditions