UK

Money Back Guarantee

Due to the COVID-19 virus disruption please expect delays.  Refunds will be processed as efficiently as possible however applications received after the 23rd March will be delayed as the fulfilment team will not be back in the office until the government restrictions are lifted.  Thank you for understanding


To apply for the IAMS 100% Money Back Guarantee you will need to complete the following steps:

Step 1:
Enter your details in the fields below, read the terms and conditions and press submit

Step 2:
Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this

Step 3:

To make your payment as swiftly as possible you will need to email the following 4 items –

  1. Your name, address and a 15+ word statement stating why you did not like the product.
  2. Valid, itemised and original till receipt.
  3. The barcode of the product you are claiming a refund. You will need to cut this off the back of the bag.
  4. The reference number from your on-line application.

To the following address anne.reeves@eu.spectrumbrands.com


Without all of these items refunds cannot be made.

Step 4:
Once we receive these items we will process your payment. A cheque will be posted to you within 28 working days.

Fields marked with an asterisk * must be completed.

Please enter your month and year of birth:

Please read and accept the Terms & conditions:

Please tell us why you were dissatisfied:*

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